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Privacy Policy

Privacy Policy

This Privacy Policy explains how My Restaurant Insurance, a trading name of Captios Limited, collects, uses, stores and protects personal information when you use our website, request an insurance quotation, make an enquiry, contact us, or use our insurance broking services. We handle personal information in accordance with applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018.

Who is responsible for your data?

Captios Limited, trading as My Restaurant Insurance, is the data controller for personal data collected through this website and in connection with our insurance broking and quotation services.

Information we may collect

Depending on how you interact with us, we may collect your name, business name, contact details, telephone number, email address, business postcode, business type, number of employees, turnover, number of trading locations, insurance requirements, existing insurer and renewal information, and other information relevant to arranging or administering your insurance. We may also receive information required by insurers or underwriting partners to assess risk.

How we use your information

  • To respond to quotation requests and enquiries.
  • To assess your insurance requirements and arrange suitable insurance through our insurer panel.
  • To communicate with you about quotations, policies, renewals, claims and service matters.
  • To administer and manage insurance policies and related services.
  • To meet legal, regulatory, compliance and record-keeping obligations.
  • To investigate complaints, prevent fraud and protect our systems and business.
  • To improve our website, services and customer experience where permitted by law.

Sharing information

We may share relevant information with insurers, underwriting partners, claims handlers, service providers and professional or regulatory bodies where necessary to provide our services, administer insurance, comply with legal obligations or protect our legitimate interests. We do not sell your personal data to third parties.

Your data protection rights

Subject to applicable law, you may have rights to access, correct, erase or restrict the use of your personal data, object to certain processing, and request data portability. You may also have rights relating to consent-based processing. To exercise a right or ask a data protection question, please contact us using the contact details published on the website.

Cookies

Our website uses cookies and similar technologies for functions such as site operation, preferences, analytics and, where applicable, marketing. Please see our Cookie Policy for further information and available choices.

Data security and retention

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or disclosure. We retain information only for as long as reasonably necessary for the purposes for which it was collected, including legal, regulatory, accounting and record-keeping requirements.

Contact and complaints

If you have a privacy question or concern, please contact My Restaurant Insurance/Captios Limited using the contact details on the website. You may also have the right to complain to the Information Commissioner's Office (ICO) if you believe your data protection rights have been infringed.

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